FAQs

📌 Zoii – Frequently Asked Questions (FAQ)

1. What is Zoii?

Zoii is a wearable art brand inspired by the stillness and beauty of nature. Our products turn photographic moments into designs you can wear — beginning with our debut collection of nature-inspired t-shirts.

2. Where are your products made?

While Zoii is based in beautiful Scotland, our products are fulfilled and shipped by our trusted partner Printful, which has facilities in the USA, Europe, and other global locations. This allows us to reach you faster, wherever you are.

3. What kind of t-shirts do you use?

We use premium-quality t-shirts selected through Printful, known for comfort, durability, and a great fit. Each shirt is printed with care to ensure the design reflects the original photographic moment as clearly and beautifully as possible.

4. How long will it take to receive my order?

Orders are typically processed within 2–5 business days. Shipping times vary by destination:

  • USA & UK: 5–10 business days

  • Europe: 7–14 business days

  • Rest of the World: 10–21 business days
    You’ll receive a tracking link once your order ships.

5. Do you ship internationally?

Yes! We ship worldwide. Shipping rates and delivery times may vary based on your location.

6. How do I care for my Zoii t-shirt?

To keep your shirt looking fresh:

  • Machine wash cold, inside-out

  • Use mild detergent

  • Avoid bleach

  • Tumble dry low or hang dry

  • Do not iron directly on the print

7. What’s your return/exchange policy?

Since each item is made to order, we currently don’t accept returns or exchanges for wrong size or buyer’s remorse. However, if your item arrives damaged or with a print issue, contact us within 7 days of delivery and we’ll make it right.

8. Can I change or cancel my order after placing it?

Orders go into production shortly after they’re placed, so we can’t guarantee changes or cancellations. If you need to make an urgent change, reach out to us at [your support email] as soon as possible.

9. Who handles your printing and shipping?

Our products are fulfilled by Printful, a trusted print-on-demand provider. This allows us to offer high-quality items with efficient global shipping, while we focus on creating thoughtful designs.

10. Do you offer custom or bulk orders?

Currently, all our designs are pre-made and inspired by specific photographic moments. We don’t offer custom designs at this time, but if you're interested in bulk orders for events or groups, contact us and we’ll see what’s possible.